Privacy Policy

Last updated: 10 August 2026

Prestige Pet Care respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, contact us or place an order.

1. Who We Are

Prestige Pet Care operates this website and online store.

Business Name: Prestige Pet Care
Email: prestigepc19@gmail.com
Telephone: +44 7977 520997
Address: 4 Crittal Close, Silver End, Essex, CM8 3SY, United Kingdom

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website, we may collect information including:

Information You Provide

This may include:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order information

  • Payment-related information

  • Information you provide when contacting customer service

  • Information provided when you create an account

We do not normally have access to your full payment card details when payments are processed through third-party payment providers.

Information Collected Automatically

When you use our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring website

  • General website usage information

  • Cookie and similar technology information

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Take and process payments

  • Arrange delivery

  • Provide customer support

  • Communicate with you about your order

  • Manage customer accounts

  • Process returns, refunds and exchanges

  • Prevent and detect fraud

  • Maintain and improve our website

  • Understand how customers use our website

  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

  • Meet our legal and regulatory obligations

  • Protect our business and customers

4. Legal Basis for Processing

Where applicable, we process personal information using one or more of the following legal bases:

Contract: Where processing is necessary to fulfil an order or provide services you have requested.

Legal obligation: Where we need to process information to comply with legal or regulatory requirements.

Legitimate interests: Where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and interests.

Consent: Where you have given us permission to use your information for a specific purpose, such as certain marketing communications.

Where processing is based on consent, you may withdraw your consent at any time.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify and website service providers

  • Payment processors

  • Delivery and courier companies

  • Email and communication providers

  • Website analytics and marketing service providers

  • Fraud prevention and security providers

  • Professional advisers

  • Government authorities or law enforcement where legally required

We only share information where there is an appropriate reason and, where required, a suitable legal basis.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Prestige Pet Care does not intentionally store complete payment card details on its own systems.

7. Marketing Communications

Where permitted by law, we may send you information about Prestige Pet Care products, offers and promotions.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important transactional communications relating to your orders.

8. Cookies

Our website uses cookies and similar technologies to help operate the website, remember preferences, process purchases, understand website usage and improve your experience.

Some cookies may also be used for analytics, advertising or marketing purposes depending on the services and apps installed on our Shopify store.

You can manage certain cookie preferences through your browser or any cookie-management tools provided on our website.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, meet legal, accounting and reporting requirements, resolve disputes and enforce our agreements.

The length of time information is retained depends on the type of information and why we need it.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of certain information

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

14. International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page with the updated date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Prestige Pet Care
Email: prestigepc19@gmail.com
Telephone: +44 7977 520997
Address: 4 Crittal Close, Silver End, Essex, CM8 3SY, United Kingdom