Shipping policy
Last updated: 24 September 2026
At Prestige Pet Care, we want your order to reach you smoothly and on time. This policy explains how we dispatch and deliver your order.
Dispatch Times
Orders placed before 3:00 PM (UK time) will normally be dispatched the same working day, excluding weekends and UK bank holidays.
Orders placed after 3:00 PM (UK time) will normally be dispatched the next working day.
Delivery Charges and Options
Delivery charges and available delivery options will be displayed at checkout before you complete your purchase.
Delivery times are estimates and may vary depending on your location and the courier service used.
Once your order has been dispatched, you'll receive any available tracking information.
Delivery Address
Orders will be delivered to the address provided at checkout.
Please make sure your delivery address, email address and telephone number are accurate before completing your order. Prestige Pet Care cannot be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
If you believe your parcel has been lost, delayed, or delivered incorrectly, please contact us as soon as possible so we can help sort it out.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible with:
- Your full name
- Order number
- Details of the problem
- Photographs of the product and packaging, where appropriate
We'll review the issue and provide an appropriate remedy in line with your statutory consumer rights — this may include a replacement, repair, refund, or other appropriate remedy.
Contact Us
For questions regarding delivery, cancellations, returns or refunds:
Email: prestigepc19@gmail.com Telephone: +44 7977 520997
Prestige Pet Care – Returns Department 4 Crittal Close Silver End Essex CM8 3SY United Kingdom