Last updated: 10 August 2026
Welcome to Prestige Pet Care. These Terms & Conditions apply to your use of our website and to any purchases made through our online store.
By using our website or placing an order with us, you agree to these Terms & Conditions.
1. About Us
Prestige Pet Care is the business operating this website and online store.
Business Name: Prestige Pet Care
Email: prestigepc19@gmail.com
Telephone: +44 7977 520997
Business Address: 4 Crittal Close, Silver End, Essex, CM8 3SY, United Kingdom
If you have any questions regarding these Terms & Conditions, please contact us using the details above.
2. Privacy
We respect your privacy and handle your personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or place an order.
3. Website Information
We make every reasonable effort to ensure that the information, descriptions, images and prices displayed on our website are accurate and up to date.
However, occasional errors may occur. We reserve the right to correct errors, inaccuracies or omissions and to update information on the website where necessary.
Product images are provided for illustrative purposes. While we make reasonable efforts to display products accurately, colours and appearance may vary depending on your device or screen settings.
4. Products
All products are subject to availability.
We reserve the right to limit quantities or refuse an order where necessary, including where a product is unavailable, incorrectly priced, or where we reasonably believe an order may be fraudulent.
We will make reasonable efforts to ensure that product descriptions provide accurate information about our products. Customers should carefully read product information, including directions for use, before purchasing or using a product.
5. Prices
All prices displayed on our website are in British Pounds (GBP).
We make every effort to ensure that our prices are accurate. However, if an error occurs and an item has been incorrectly priced, we will contact you before processing the order.
You will then have the option to cancel the order or proceed at the correct price.
If you purchase using a payment method or account held in another currency, your bank or payment provider may apply currency conversion charges or exchange-rate adjustments. Prestige Pet Care is not responsible for fees charged by your bank or payment provider.
6. Payment
Full payment is required when you place an order.
Payment must be successfully authorised before your order can be processed and dispatched.
If payment cannot be successfully processed, we reserve the right to cancel the order.
For security purposes, we may carry out additional checks on certain orders. If we reasonably suspect an order is fraudulent or we are unable to verify the order, we may cancel the order and issue a refund.
7. Order Acceptance
When you place an order through our website, you are making an offer to purchase the products selected.
After placing an order, you will receive an order confirmation email acknowledging receipt of your order.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to decline or cancel an order in appropriate circumstances.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
8. Delivery
We will make reasonable efforts to dispatch and deliver your order within the estimated delivery times provided at checkout.
Orders will be delivered to the address provided when placing your order. Please ensure that your delivery and contact information is accurate.
Prestige Pet Care cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be delayed by circumstances outside our reasonable control, including courier delays, severe weather, industrial action, public holidays or other unforeseen events.
Delivery charges and available delivery options will be displayed at checkout before you complete your purchase.
Please refer to our Delivery & Returns Policy for further information.
9. Cancelling an Order
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to cancel the order before dispatch. However, if the order has already been processed or dispatched, you may need to follow our returns process.
Nothing in these Terms & Conditions affects your statutory rights.
10. Your Consumer Rights
Nothing in these Terms & Conditions affects your legal rights as a consumer.
Under applicable UK consumer law, goods should meet the required standards, including being of satisfactory quality, fit for their intended purpose and as described.
If you receive goods that are faulty, damaged, incorrect or not as described, please contact us so that we can assess the issue and provide an appropriate remedy in accordance with your legal rights.
We will not attempt to exclude or restrict any liability that cannot legally be excluded or restricted.
11. Returns and Refunds
Our returns process is explained in our Delivery & Returns Policy.
Where applicable, customers may have a statutory right to cancel an online purchase within the relevant cancellation period.
Certain products may be excluded from cancellation rights where permitted by law, including products that are unsuitable for return for health protection or hygiene reasons once they have been unsealed.
Please contact us before returning an item so that we can provide the appropriate instructions.
12. Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the condition of the product and packaging.
We will assess the issue and, where applicable, arrange an appropriate remedy such as a replacement, repair, refund or other remedy required under applicable consumer law.
Customers should not dispose of faulty or damaged goods before contacting us unless advised to do so.
13. Product Use
Please read all product labels, instructions, warnings and directions before using our products.
Products should only be used for their intended purpose and in accordance with the manufacturer's instructions.
If you are unsure whether a product is suitable for your pet, we recommend consulting a suitably qualified veterinary professional before use.
Prestige Pet Care cannot be responsible for misuse of a product, failure to follow product instructions, or use contrary to the product's stated purpose.
14. Intellectual Property
Unless otherwise stated, all content on the Prestige Pet Care website, including text, product descriptions, photographs, graphics, logos, designs and other materials, is owned by or licensed to Prestige Pet Care.
You may view, download or print website content for your own personal and non-commercial use.
You must not reproduce, copy, modify, distribute, republish, sell or commercially exploit any website content without our prior written permission.
15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
We are not responsible for losses that result from circumstances outside our reasonable control.
We are also not responsible for losses resulting from incorrect information supplied by the customer, misuse of products, or failure to follow product instructions, except where applicable law provides otherwise.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These circumstances may include, but are not limited to, severe weather, natural disasters, strikes, industrial disputes, courier disruption, government restrictions, technical failures, or other events that could not reasonably have been anticipated or prevented.
Where possible, we will keep customers informed of significant delays affecting their orders.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this website and will apply from the date stated at the top of the page.
Changes will not affect rights that you have already acquired under applicable law.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.
Any disputes will be subject to the jurisdiction of the courts applicable under the relevant consumer protection laws.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Prestige Pet Care
Email: prestigepc19@gmail.com
Telephone: +44 7977 520997
Address: 4 Critztal Close, Silver End, Essex, CM8 3SY, United Kingdom